29 Mar 2023
Hail or Shine: The Solar Industry Weathers a Storm
We are committed to ensuring your privacy is protected. This Privacy Notice sets out details of the information that we may collect from you and how we may use that information. Please take your time to read this Privacy Notice carefully. When using our website, this Privacy Notice should be read alongside the website terms and conditions.
About us
This Privacy Notice describes how Alesco Risk Management Services Limited (including when conducting business using any of the trading names as reflected on the Financial Conduct Authority’s Financial Services Register "we" or "us" or “our” or "Alesco" collect and process data about individuals. Our services consist primarily of risk consulting, (re)insurance broking and the provision of insurance, which enable the consideration of, access to, administration of, and making of claims on, insurance. We are part of the Arthur J. Gallagher global group of companies.
In order to offer to and provide our services, we will collect and use data about individuals. This means that we are a 'data controller' and we are responsible for complying with data protection laws. The Gallagher group company which offers to or provides the risk consulting, (re)insurance broking or insurance service to you is primarily responsible for the personal data collected in relation to that offer or service. Information on the Gallagher group companies and their services is available at the Legal and Regulatory page.
During the insurance lifecycle we will receive personal information relating to potential or actual policy holders, policy beneficiaries including their family members as well as claimants and other parties that are involved in a claim. As such, references to “individuals” or “you” or “your” in this Privacy Notice include any living individual from the preceding list, whose personal information we receive in connection with the services we provide under our engagement with our clients.
We have appointed a Data Protection Officer to oversee our handling of personal information. If you have any questions about how we collect, store or use your personal information, you may contact our Data Protection Officer using the details set out in the "Contacting Us" section.
▲ Back to TopAbout the insurance market
The personal information that we collect and process will be shared with other participants in the insurance market, some of which you will not have direct contact with. You can identify relevant data controllers through the insurance market life-cycle in the following ways:
For a more detailed description of how your personal data will be disclosed to insurance market participants by Alesco please see the current version of the London Market Core Uses Information Notice (the LMA Notice) available here which forms a part of our Privacy Notice. Alesco’s use of personal information is consistent with the LMA Notice.
▲ Back to TopOur processing of your personal information
The personal information that we collect will depend on our relationship with you. Please click on the section below that best describes your relationship with us. For example, we will collect more detailed information about you if you are a client than we would if you simply made an enquiry about the services that we offer.
Sometimes we will ask for or obtain special categories of information (information relating to your health, genetic or biometric data, criminal convictions, sex life, sexual orientation, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership) because it is relevant to your insurance policy or claim (for example, health information which relates to an accident policy) or information regarding criminal convictions for the purposes of preventing, detecting and investigating fraud.
If you provide personal information to us about other people you must provide them with a copy of this Privacy Notice and obtain any consent where we indicate that it is required for the processing of that person's information in accordance with this Privacy Notice.
▲ Back to Top3.1 Prospective customers or parties covered under an insurance policy we are asked to quote on
This section will detail what personal information we collect about you and use if you are a prospective customer or you have submitted your personal information so that we can provide you with a quote for the placing of an insurance policy or if you are a party and would be covered under an insurance policy we will be placing.
3.1.1. What personal information might we collect?
3.1.2. What special categories of information might we collect?
3.1.3. How will we collect your personal information?
We may collect your information in a number of different ways:
3.1.4. What will we use your personal information for?
We may process your information for a number of different purposes. For each purpose we must have a legal ground for such processing and we will rely on the following legal grounds:
When the information that we process is classed as a special category of information, we must have one of the following additional legal grounds for such processing:
Please see below for further details of the different ways we use your personal information and the legal grounds we rely on when doing so.
Purpose for processing | Legal grounds for using your personal information | Legal grounds for using your special categories of information |
To evaluate your insurance needs and risk appetite, match those to appropriate insurer, policy and premium and obtain quotes for you |
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To set you up as a customer including carrying out fraud, sanctions, credit and anti-money laundering checks |
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General client care, communicating with you and responding to any enquiries you have |
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To assist you in the arrangement of premium finance for your policy |
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Complying with our legal or regulatory obligations (such as our requirements to report to the FCA) |
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Providing improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers) |
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Managing our business operations such as maintaining accounting records, analysing financial results, complying with internal audit requirements and receiving professional advice (e.g. tax or legal advice) |
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Monitoring applications, reviewing, assessing, tailoring and improving our products and services and similar products and services offered by Alesco |
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Monitoring usage of any of the various Alesco websites |
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Advertising, marketing, and promotional purposes, including to reach you by email, post or telephone with more relevant advertisements and to evaluate, measure and improve the effectiveness of our advertising campaigns; to send you newsletters, offers or other information we think may interest you; to contact you about our services or information we think may interest you; and to administer promotions |
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Advising, improving or developing products and services through risk modelling and data analysis, e.g. understanding risk exposures, crafting solutions with appropriate insurance coverage, limits, deductibles based on historical datasets |
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3.1.5. Who will we share your personal information with?
We may share your personal information with companies in the Arthur J. Gallagher group to serve you, including for the activities listed above.
We may share personal information with the following third parties for the purposes set out above:
If you would like further information regarding the disclosures of your personal information, please see the "Contacting us" section below for our contact details.
▲ Back to Prospective customers or parties covered under an insurance policy we are asked to quote on3.2 Customers or parties covered under an insurance policy we place
This section will detail what personal information we collect about you and use if you are a customer or an individual covered by an insurance policy we have placed.
3.2.1. What personal information might we collect?
3.2.2. What special categories of information might we collect?
3.2.3. How will we collect your personal information?
We may collect your information in a number of ways:
3.2.4. What will we use your personal information for?
We may process your information for a number of different purposes. For each purpose we must have a legal ground for such processing and we will rely on the following legal grounds:
When the information that we process is classed as a special category of information, we must have one of the following additional legal grounds for such processing:
Please see below for further details of the different ways we use your personal information and the legal grounds we rely on when doing so.
Purpose for processing | Legal grounds for using your personal information | Legal grounds for using your special categories of information |
To evaluate your insurance needs and risk appetite, match those to appropriate insurer, policy and premium and obtain quotes for you |
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To arrange appropriate insurance cover and provide policy documentation |
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To arrange for the collection of, to collect or refund premiums or pay claims |
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To assist in any claims made under an insurance policy we have placed |
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To assist with any renewals, mid-term adjustments of your insurance policy or cancellations |
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To set you up as a customer including carrying out fraud, sanctions, credit and anti-money laundering checks |
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General client care, communicating with you, responding to any enquiries you have |
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Complying with our legal or regulatory obligations (such as our requirements to report to the FCA) |
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Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police, and other insurance and financial services providers. |
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Providing improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers) |
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Managing our business operations such as maintaining accounting records, analysing financial results, complying with internal audit requirements and receiving professional advice (e.g. tax or legal advice) |
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Monitoring applications, reviewing, assessing, tailoring and improving our products and services and similar products and services offered by Alesco |
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Tracing and recovering debt |
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Monitoring usage of any of the various Alesco websites |
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To apply for and claim on our own insurance |
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Advertising, marketing, and promotional purposes, including to reach you by email, post and telephone with more relevant advertisements and to evaluate, measure and improve the effectiveness of our advertising campaigns; to send you newsletters, offers or other information we think may interest you; to contact you about our services or information we think may interest you; and to administer promotions |
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Advising, improving or developing products and services through risk modelling and data analysis, e.g. understanding risk exposures, crafting solutions with appropriate insurance coverage, limits, deductibles based on historical dataset |
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3.2.5. Who will we share your personal information with?
We may share your personal information with companies in the Arthur J. Gallagher group to serve you, including for the activities listed above.
We may share personal information with the following third parties for the purposes set out above:
If you would like further information regarding the disclosures of your personal information, please see the "Contacting us" section below for our contact details.
▲ Back to Customers or parties covered under an insurance policy we place3.3 Third party claimant
This section will detail what personal information we collect about you and use if you have made a claim against a customer for whom we have placed insurance cover.
3.3.1. What personal information might we collect?
3.3.2. What special categories of information might we collect?
3.3.3. How will we collect your personal information?
We may collect your information in a number of different ways:
3.3.4. What will we use your personal information for?
We may process your information for a number of different purposes. For each purpose we must have a legal ground for such processing and we will rely on the following legal grounds:
When the information that we process is classed as a special category of information, we must have one of the following additional legal grounds for such processing:
Please see below for further details of the different ways we use your personal information and the legal grounds we rely on when doing so.
Purpose for processing | Legal grounds for using your personal information | Legal grounds for using your special categories of information |
To assist in any claims made under an insurance policy we placed |
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Complying with our legal or regulatory obligations (such as our requirements to report to the FCA) |
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Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police, and other insurance and financial services providers. |
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Providing improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers) |
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Managing our business operations such as maintaining accounting records, analysing financial results, complying with internal audit requirements and receiving professional advice (e.g. tax or legal advice) |
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Advising, improving or developing products and services through risk modelling and data analysis, e.g. understanding risk exposures, crafting solutions with appropriate insurance coverage, limits, deductibles based on historical datasets |
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3.3.5. Who will we share your personal information with?
We may share your personal information with companies in the Arthur J. Gallagher group to serve you, including for the activities listed above.
We may share personal information with the following third parties for the purposes set out above:
If you would like further information regarding the disclosures of your personal information, please see the "Contacting us" section below for our contact details.
▲ Back to Third party claimantExperts instructed in relation to claims
This section will detail what personal information we collect about you and use if you are an expert instructed in relation to a claim which has been made under an insurance policy we placed.
3.4.1. What personal information might we collect?
3.4.2. How will we collect your personal information?
We may collect your information in a number of different ways:
3.4.3. What will we use your personal information for?
We may process your information for a number of different purposes. For each purpose we must have a legal ground for such processing and we will rely on the following legal grounds:
Please click below for further details of the different ways we use your personal information and the legal grounds we rely on when doing so.
Purpose for processing | Legal grounds for using your personal information | Legal grounds for using your special categories of information |
To assist in any claims made under an insurance policy we have placed |
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Managing our business operations such as maintaining accounting records, analysing of financial results, complying with internal audit requirements and receiving professional advice (e.g. tax or legal advice) |
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Advising, improving or developing products and services through risk modelling and data analysis, e.g. understanding risk exposures, crafting solutions with appropriate insurance coverage, limits, deductibles based on historical dataset |
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3.4.4. Who will we share your personal information with?
We may share your personal information with companies in the Arthur J. Gallagher group to serve you, including for the activities listed above.
We may share personal information with the following third parties for the purposes set out above:
If you would like further information regarding the disclosures of your personal information, please see the "Contacting us" section below for our contact details.
▲ Back to Experts instructed in relation to claims3.5 Witnesses to an incident
This section will detail what personal information we collect about you and use if you are a witness to an incident which is the subject of a claim made under an insurance policy we have placed.
3.5.1. What personal information might we collect?
3.5.2. What special categories of information might we collect?
3.5.3. How will we collect your personal information?
We may collect your information in a number of different ways:
3.5.4. What will we use your personal information for?
We may process your information for a number of different purposes. For each purpose we must have a legal ground for such processing and we will rely on the following legal grounds:
When the information that we process is classed as a special category of information, we must have one of the following additional legal grounds for such processing:
Please see below for further details of the different ways we use your personal information and the legal grounds we rely on when doing so.
Purpose for processing | Legal grounds for using your personal information | Legal grounds for using your special categories of information |
To assist in any claims made under an insurance policy we placed |
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Complying with our legal or regulatory obligations (such as our requirements to report to the FCA) |
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Prevention and detection of and investigating and prosecuting fraud. This might include sharing your personal information with third parties such as the police, and other insurance and financial services providers. |
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Managing our business operations such as maintaining accounting records, analysing of financial results, complying with internal audit requirements and receiving professional advice (e.g. tax or legal advice) |
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Advising, improving or developing products and services through risk modelling and data analysis, e.g. understanding risk exposures, crafting solutions with appropriate insurance coverage, limits, deductibles based on historical dataset |
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3.5.5. Who will we share your personal information with?
We may share your personal information with companies in the Arthur J. Gallagher group to serve you, including for the activities listed above.
We may share personal information with the following third parties for the purposes set out above:
If you would like further information regarding the disclosures of your personal information, please see the "Contacting us" section below for our contact details.
▲ Back to Witnesses to an incidentBrokers, insurers and reinsurers
This section will detail what personal information we collect about you and use if you are a wholesale broker, third party producing broker, an appointed representative, an insurer or reinsurer.
3.6.1. What personal information might we collect?
3.6.2. What special categories of information might we collect?
3.6.3. How will we collect your personal information?
We may collect your information in a number of different ways:
3.6.4. What will we use your personal information for?
We may process your information for a number of different purposes. For each purpose we must have a legal ground for such processing and we will rely on the following legal grounds:
When the information that we process is classed as a special category of information, we must have one of the following additional legal grounds for such processing:
Please see below for further details of the different ways we use your personal information and the legal grounds we rely on when doing so.
Purpose for processing | Legal grounds for using your personal information | Legal grounds for using your special categories of information |
To enter into business relationships which facilitate and enable us to place insurance policies for our customers |
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To carrying out fraud, sanctions and anti-money laundering checks |
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Complying with our legal or regulatory obligations (such as our requirements to report to the FCA) |
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Providing improved quality, training and security (for example, with respect to recorded calls |
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Managing our business operations such as maintaining accounting records, analysing of financial results, complying with internal audit requirements and receiving professional advice (e.g. tax or legal advice) |
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Monitoring applications, reviewing, assessing, tailoring and improving our products and services and similar products and services offered by Alesco |
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To apply for and claim on our own insurance. |
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Advertising, marketing, and promotional purposes, including to reach you by email, post or telephone with more relevant advertisements and to evaluate, measure and improve the effectiveness of our advertising campaigns; to send you newsletters, offers or other information we think may interest you; to contact you about our services or information we think may interest you; and to administer promotions |
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Advising, improving or developing products and services through risk modelling and data analysis, e.g. understanding risk exposures, crafting solutions with appropriate insurance coverage, limits, deductibles based on historical dataset |
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3.6.5. Who will we share your personal information with?
We may share your personal information with companies in the Arthur J. Gallagher group to serve you, including for the activities listed above.
We may share personal information with the following third parties for the purposes set out above:
If you would like further information regarding the disclosures of your personal information, please see the "Contacting us" section below for our contact details.
▲ Back to Brokers, insurers and reinsurersUsers of our various Alesco websites
This section will detail what personal information we collect about you and use if you access and use any of the Alesco websites.
3.7.1. What personal information might we collect?
3.7.2. How will we collect your personal information?
3.7.3. What will we use your personal information for?
We may process your information for a number of different purposes. For each purpose we must have a legal ground for such processing and we will rely on the following legal grounds:
Please see below for further details of the different ways we use your personal information and the legal grounds we rely on when doing so.
Purpose for processing | Legal grounds for using your personal information | Legal grounds for using your special categories of information |
Communicating with you and responding to any enquiries you have |
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Monitoring and analysing usage of any of the various Alesco websites and presenting relevant information to you based upon your browsing habits |
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Advertising, marketing, and promotional purposes, including to reach you by email, post or telephone with more relevant advertisements and to evaluate, measures and improve the effectiveness of our advertising campaigns; to send you newsletters, offers or other information we think may interest you; to contact you about our services or information we think may interest you; and to administer promotions. |
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3.7.4. Who will we share your personal information with?
We may share your personal information with companies in the Arthur J. Gallagher group for the purposes set out above.
▲ Back to Users of our various Alesco websitesMembers of a Scheme that we administer
This section will detail what personal information we collect about you and use if you are a member of a Scheme that we administer.
3.8.1. What personal information might we collect?
3.8.2. How will we collect your personal information?
We may collect your information in a number of different ways:
3.8.3. What will we use your personal information for?
We may process your information for a number of different purposes. For each purpose we must have a legal ground for such processing and we will rely on the following legal grounds:
Please see below for further details of the different ways we use your personal information and the legal grounds we rely on when doing so.
Purpose for processing | Legal grounds for using your personal information | Legal grounds for using your special categories of information |
To set you up as a member of a Scheme we administer and to manage your Scheme membership including operations such as processing payments, managing membership databases, maintaining accounting records, analysis of financial results, complying with internal audit requirements |
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General client care, communicating with you, responding to any enquiries you have |
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Providing improved quality, training and security (for example, with respect to recorded or monitored phone calls to our contact numbers) |
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Monitoring applications, reviewing, assessing, tailoring and improving our products and services and similar products and services offered by Alesco |
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Tracing and recovering debt |
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Advertising, marketing, and promotional purposes, including to reach you by email, post or telephone with more relevant advertisements and to evaluate, measures and improve the effectiveness of our advertising campaigns; to send you newsletters, offers or other information we think may interest you; to contact you about our services or information we think may interest you; and to administer promotions |
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Advising, improving or developing products and services through risk modelling and data analysis, e.g. understanding risk exposures, crafting solutions with appropriate insurance coverage, limits, deductibles based on historical dataset |
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3.8.4. Who will we share your personal information with?
We may share your personal information with companies in the Arthur J. Gallagher group to serve you, including for the activities listed above.
We may share personal information with the following third parties for the purposes set out above:
If you would like further information regarding the disclosures of your personal information, please see the “Contacting Us” section below for our contact details.
▲ Back to Members of a Scheme that we administerHow do we protect your personal information when sending it abroad?
Sometimes we (or third parties acting on our behalf) will transfer personal information that we collect about you to countries outside of the United Kingdom (“UK”) or European Economic Area ("EEA"). Our regular transfers include:
Country of transfer | Reason for the transfer | Method we use to protect your information |
United States |
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India |
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Where other transfers to countries outside of the UK or EEA take place this will be subject to appropriate mechanisms to ensure they have an adequate level of protection.
If you would like further information regarding our data transfers and the steps we take to safeguard your personal information, please see the "Contacting us" section below for our contact details.
▲ Back to TopWhat marketing activities do we carry out?
We may from time to time provide you with information about our products or services or those of our partners which we think will be of interest to you. These may be sent by email or post or we may contact you by telephone.
We ensure that our marketing activities comply with all applicable legal requirements. In some cases, this may mean that we ask for your consent in advance of sending you marketing materials.
You can opt out of receiving marketing communications at any time. An "unsubscribe" link appears in all our marketing emails. To unsubscribe from emails sent by us, simply click on the link at any time. Alternatively, you can contact us to update your preferences at uk.unsubscribe@alescorms.com. In such circumstances, we will continue where necessary to send you service related communications including information related to the renewal of your policy.
▲ Back to TopHow long do we keep personal information for?
We will only store your personal information for as long as reasonably necessary to fulfil the purposes set out in this Privacy Notice and to comply with our regulatory and/ or legal obligations.
When personal information is no longer needed, we de-identify or aggregate the data (in which case we may retain this de-identified or aggregated data for analytics purposes) or securely destroy it.
We have a detailed retention policy in place which governs how long we will hold different types of information for. The exact time period will depend on the purpose for which we collected that information, for example:
Purpose | Retention period |
Providing a quote | 15 months from issue |
Providing or administering an insurance policy | Depending on the type of policy this would be between 7 and 40 years from expiry |
Handling a claim | 6 years after settlement/closure |
Dealing with a complaint | 6 years after resolution/closure |
For further information regarding how long your personal information will be kept, please see the "Contacting us" section below for our contact details.
▲ Back to TopAutomated processing and profiling
In order to determine insurance limits and insurance premiums, insurance market participants benchmark client and beneficiary attributes and likelihood for insured events to occur and to understand fraud patterns. This requires that Alesco and other insurance market participants may compile and analyse information in respect of all insureds, beneficiaries and claimants to model such likelihoods. We may use personal and commercial information in order to create the models and also to match against the models (profiling) to determine both the risk and the premium price for you and other insureds based on similar exposures and risks. We also use this information to help advise you about the typical levels of insurance coverage that your peers may have in place. This may necessitate the use of special categories of data and criminal records data (such as prior motoring convictions for motor insurance).
Where a decision is necessary in relation to your insurance policy sometimes we may make decisions using automated means. The automated process will consider the information that you provide us (for example, details of the property that you wish to insure), as well as other information such as postcode, information resulting from analytics, and local crime rate, to determine whether your application for insurance can be accepted and the associated premium. Where we make automated decisions about you using your personal information, you may request that the decision is verified to confirm that the automated decision has been made correctly as well as to ask that it be reviewed by an individual decision-maker.
▲ Back to TopYour rights
Under data protection law you have the right to make certain requests in relation to the personal information that we hold about you. We will not usually make a charge for dealing with these requests. If you wish to exercise these rights at any time please contact us using the details set out in the "Contacting us" section.
There may be cases where we may not be able to comply with your request (such as where this would conflict with our obligation to comply with other regulatory and/ or legal requirements). However, if we can't comply with your request, we will tell you the reason, and we will always respond to any request you make.
There may also be circumstances where exercising some of these rights (such as the right to erasure, the right to restriction of processing and the right to withdraw consent) will mean your insurance can no longer be provided and it may therefore result in cancellation of your policy. You will therefore lose the right to bring any claim or receive any benefit, including in relation to any event that occurred before you exercised your right of erasure, if our ability to handle the claim has been prejudiced. Your policy terms and conditions set out what will happen in the event your policy is cancelled.
Your rights include:
The right to access your personal information
You are entitled to a copy of the personal information we hold about you and certain details of how we use it.
We will usually provide you with your information in writing, unless you request otherwise, or where you have made the request using electronic means, in which case the information will, where possible, be provided to you by electronic means.
The right to rectification
We take reasonable steps to ensure that information we hold about you is accurate and complete. However, you can ask us to amend or update it if you do not believe this is the case.
The right to erasure
You have the right to ask us to erase your personal information in certain circumstances, for example where you withdraw your consent or where the personal information we collected is no longer necessary for the original purpose. This will need to be balanced against other factors however. For example, we may have regulatory and/ or legal obligations which mean we cannot comply with your request.
The right to restriction of processing
In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that we no longer need to use your personal information or where you think that the personal information we hold about you may be inaccurate.
The right to data portability
You have the right, under certain circumstances, to ask that we transfer personal information that you have provided to us to another third party of your choice.
The right to object to marketing
You can ask us to stop sending you marketing messages at any time. You can do this either by clicking on the "unsubscribe" link which is contained in any email that we send to you or you can use the details set out in the "Contacting us" section to contact us. If you opt out of receiving marketing messages, we may still send you service related communications where necessary including information related to the renewal of your policy.
Rights relating to automated decision-making
You can contact us using the details set out in the "Contacting us" section and ask us to review the decision if you have been subject to an automated decision using your personal information.
The right to withdraw consent
We will ask for your consent for certain uses of your personal information. Where we do this, you have the right to withdraw your consent to further use of your personal information.
The right to lodge a complaint with the ICO
We would always encourage you to contact us if you have any concerns with how we use your personal information and we will do our best to resolve your concerns. Where you feel that we have not addressed your concerns appropriately please contact our data protection officer using the details in the Contacting Us section. However, you have a right to complain to the Information Commissioner's Office if you believe that any use of your personal information by us is in breach of applicable data protection laws and/ or regulations. More information can be found on the Information Commissioner’s Office website: https://ico.org.uk/. This will not affect any other legal rights or remedies that you have.
▲ Back to TopHow we protect your information
To protect your information we use a range of organisational and technical security measures.
Where we have given you (or you have chosen) a password, you are responsible for keeping this password confidential. Please do not share your password with anyone.
Within Alesco we restrict access to your information as appropriate to those who need to know that information for the purposes set out above.
We use firewalls to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. Our internal procedures cover the storage, access and disclosure of your information.
▲ Back to TopContacting us
You may contact our data protection officer if you have any questions about how we collect, store or use your personal information:
Data Protection Officer
The Walbrook Building
25 Walbrook
London EC4N 8AW
Email:
uk.dpo@alescorms.com
Updates to this Privacy Notice
We may update this Privacy Notice periodically. When we do, we will post the current version on this site, and we will revise the version date located at the bottom of this page. We encourage you to periodically review this Privacy Notice so that you will be aware of our privacy practices.
This Privacy Notice was last updated on: 1 July 2020
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